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Frequently Asked Questions

Q. Do I need to advise you if I decide to bring a different vehicle to the car park than i originally booked?

A. Yes, as some car parks use number plate recognition for entry and exit and if they do not recognise the your registration you may be charged again for your booking. You can change your car details by emailing customer services at

Q. Where will my car be parked whilst I am away?

A. Car parking arrangements depend on which airport hotel you book, but your car will generally be parked either on site at the hotel, at an off site location selected by the hotel or at an airport car park selected by APH.

Q. Do I have to leave my keys?

A. If you book a car park that provides valet parking or a meet & greet service you will need to leave your keys. Any car park that asks for you to leave your keys will have a secure process for managing car keys and the security of your car.

Q. What is Automatic Number Plate Recognition (ANPR)?

A. Automatic Number Plate Recognition (ANPR) is a system used by some car parks to allow you to enter and exit the car park. Your confirmation will show if your car park uses this system. When you arrive at the entrance of the car park a scanner will read your number plate, and if you have a booking it will allow you to enter the car park. If you change your vehicle it is important to let us know as this could cause delays when you reach the car park.

Q. What time do I have to arrive at the car park?

A. Your time of arrival will be dependent on the location of the car park to the airport and you should check your confirmation for further details. As a guide you should arrive at the car park at least 45 minutes before your earliest stated check in time.

Q. What is the Advanced Purchase Rate?

A. Some hotels offer an advanced purchased rate, which offers a discount for those booking at least a few weeks in advance of their arrival at the hotel. If you are looking to book this product you should be aware that you can not amend or cancel any hotel booked under the advanced purchase rate and they are non refundable.

Q. What is Credit Card Recognition and E-Ticketing?

A. Some car parks uses a system called Credit Card Recognition or “E-Ticketing” to allow you to enter and exit the car park. Your confirmation will tell you whether your car park uses this system. All you need to do is use the same credit or debit card that you used to make your booking into the entry barrier and then park your car. On your return insert the same credit or debit card that you used to make your booking into the exit barrier to exit the car park. If you make a booking within 48 hours of your arrival time at the car park or if you no longer have the same card you will need to follow the alternative entry procedures as indicated on your confirmation.

Q. How often are there transfers to the airport?

A. Transfer arrangements vary by hotel; you will need to look in the more information section for the hotel to get an idea of what transfer arrangements have been made for the hotel you are interested in. If the hotel has been packaged with an Airport car park selected by us then transfers will provided by the car parks and are likely to be more frequent than those offered by the Hotel.

Q. Will there be a space for me at the car park?

A. This website will only display available parking spaces, so you can be assured a space will be reserved for you once you have made your booking. Note: Some on airport sites may redirect you to an alternative on airport car park if your car park is full.

Q. How do I amend or cancel my booking?

A. To make amendments or cancel a booking, please email

Q. Cost of transfers to the airport?

A. Transfers vary in cost. Some hotels offer a complimentary shuttle to and from the hotel and others charge a small fee. Please look into the more information section on your chosen hotel for more details. If the hotel has been packaged with an Airport car park selected by us then transfer costs will be included within your pre-booking price.

Q. Are cots available for use in double rooms?

A. Most hotels can provide a cot in a double room however some hotels do have restrictions depending on the size of rooms available. If you require further assistance in finding the hotel that best suits your needs please call our call centre.

Q. How late can I make a booking?

A. Generally car parks can be booked up to 24 hours before your departure, and some car parks can even be booked on the day. As car parks can get full during peak travel times we advise you to book as early as possible to ensure a space is reserved for you.

Q. What if my travel plans change?

A. We understand that your plans sometimes have to change at short notice. For most car parks, hotels and lounges, Woosh do not make any charges for amending bookings, however the cost of the booking can change. Should you need to cancel your booking you will receive a full refund (excluding your credit card handling fee if applicable) providing you inform us no later than 24 hours prior to your departure date. (Please see our Terms and Conditions for full details).

Q. What if I return later than the date on the booking?

A. You will need to pay for the additional days on your return at the car park. If you are aware of a change in dates before you leave you should amend your booking. If you are on holiday and a delay occurs you should ring through to the car park directly as this will limit any delay at the car park on your return.

Q. How do I get a copy of my confirmation?

A. Confirmations will be emailed automatically to the address provided upon booking. If you do not receive one, or require an additional copy, please check your junk/spam folders or alternatively please email and they will be able to send one.

Q. What is the cost and availability of breakfast?

A. Where breakfast is not included in the package it can usually be purchased directly from the hotel. Costs vary for each hotel so please check the more information section of your chosen hotel. As airport hotels are aware that guests sometimes catch very early flights some hotels offer an early grab and run breakfast option, please check you chosen hotel for their breakfast times and options.

Q. What is the configuration of beds in family rooms?

A. This depends on the Hotel. In general family rooms will have a double bed and then a number of single beds depending on the size required. We have negotiated fantastic room rates for families including rooms for 3, 4 5 6 or even 7 in a family! Please contact us for further information.

Q. If I book a hotel & parking package where do I park?

A. If you book a hotel & parking package your parking will either be on site at the hotel or at a secured car park away from the hotel. Full details of your parking will be provided in your confirmation.

Q. Why is breakfast not included in my package?

A. As a large number of people using airport hotels take early morning flights and do not require breakfast therefore most hotels do not include breakfast in their packages, to save you money.

Q. What sort of security is there for my car?

A. Each car park has its own security features in place for your car, and when you get a quote these will be listed under the security features in the car park details. Security features offered by many car parks include CCTV, security fencing, 24 hour manning and barrier control. Many of the car parks we have available are recipients of the Park Mark Award for Safer Parking. This is an award initiated by the Association of Chief Police Officers, and is granted to car parks which have been vetted by the police and have achieved certain security requirements.

Q. How do I get a VAT receipt?

A. All invoice details, including VAT details are included on your booking confirmation. You can request another copy by contacting our customer services team.

Q. Why can I not amend or cancel a Supersaver, Non Flexible,or Advance Purchase?

A. Supersaver, Non Flexible and Advance Purchase products cannot be amended or cancelled as they are sold at a discounted price to the standard rate for the car park and are not subject to the standard APH Terms and Conditions of booking. If your plans are likely to change we recommend that you book one of the fully flexible options, which will allow you to amend or cancel your booking as per our standard terms and conditions.

Q. Why am I being charged for 8 or 15 days when I am only away for 7 or 14?

A. Most Airport Parking is charged per day, rather than per 24 hour period. So if you depart on a Monday and return the following Monday, your price will include the Monday you arrive at the car park. Some on-airport car parks do charge per 24 hour time period or part thereof. Should your actual entry and exit times change from those that you have book, as this may result in your actual time in the cark park exceeding the number of days you have pre-paid for (or decreasing). This will result in an additional charge, which will be levied by the car park upon exit or if you call us before you leave we can add this to your credit card.

Q. Can adults share family rooms, i.e. 3 or 4 adults in a family room?

A. In general family rooms require adults and children to be sharing. If your party requires more than two adults to share a room then some hotels will allow this, or have triple or quad rooms available, Please contact our call centre if you are unsure and we will be happy to help you find the right hotel.